Help & FAQ's
We specialize in selling high-quality refurbished computers. Each device undergoes thorough testing and quality assurance processes to ensure optimal performance.
Our refurbishing process includes inspecting, repairing, and testing each computer. Components are upgraded as needed, and the devices are professionally cleaned to meet our quality standards.
We provide a limited warranty on all our products. The duration and terms of the warranty vary by product. Please refer to our Warranty Policy for detailed information.
To initiate a warranty claim, please contact our customer support team at info@surfurb.com Provide proof of purchase and a detailed description of the issue, and our team will guide you through the process.
We accept credit cards, PayPal. During the checkout process, you can select your preferred payment method.
We offer standard shipping. Shipping costs and estimated delivery times vary based on the shipping method and destination. You can find more details in our Delivery Policy.
Yes, you will receive a tracking number via email once your order has been shipped. You can track your order on our website or through the carrier’s website.
Yes, we offer international shipping to select countries via Global shipping program. Customers are responsible for any customs duties or taxes imposed by their country.
For any questions or concerns, you can reach our customer support team at info@surfurb.com. We are here to assist you during our business hours.
Yes, we offer a return policy. Please refer to our Returns and Refunds Policy for detailed information on the return process, eligibility, and any associated fees.
Yes, our computers come with a pre-installed operating system. The specific operating system will be mentioned in the product description.
Some of our products may allow for upgrades. Please check the product details for information on upgradability. Additionally, we may offer upgrade services; contact our customer support for more information.