Delivery Policy

1. Shipping Methods:

We offer standard shipping within United Kingdom.
The shipping methods available may vary depending on the delivery address the weight.
2. Processing Time:

Orders are typically processed within one to two business days after payment confirmation.
Please note that processing times may be longer during peak seasons or due to unforeseen circumstances.
3. Shipping Time:

Estimated delivery times will vary based on the shipping method selected and the delivery address.
Customers will receive a tracking number via email once the order has been shipped.
4. Shipping Costs:

Shipping costs are calculated based on the selected shipping method and the delivery address.
Any applicable taxes or duties are the responsibility of the customer.
5. International Shipping:

We offer international shipping to select countries via Global Shipping program.
Customers are responsible for any customs duties or taxes imposed by their country. For more information, please contact us.
6. Order Tracking:

Customers can track their orders using the provided tracking number on our website or through the carrier’s website.
7. Delivery Issues:

If there are any issues with the delivery, please contact our customer support team at info@surfurb.com.
We are not responsible for lost or stolen packages after they have been marked as delivered by the carrier.
8. Delivery Address:

Customers are responsible for providing accurate and complete delivery addresses.
Changes to the delivery address after the order has been processed may incur additional charges.
9. Delivery Confirmation:

A signature may be required upon delivery for certain high-value orders.
10. Delays:

While we strive to meet estimated delivery times, we are not responsible for delays caused by external factors such as weather, natural disasters, or carrier issues.
11. Returns Due to Non-Delivery:

If a package is returned to us due to an incorrect address provided by the customer, the customer will be responsible for the cost of re-shipping.
12. Local Pickup:

Local pickup options, if available, will be outlined during the checkout process.
13. Contact Information:

For any questions or concerns regarding your order or delivery, please contact us at info@surfurb.com